Requesting A Quote: Due to the heavy nature of our products, freight must be quoted specifically for you. For all items with a combined weight of over 200lbs we ask that you request a quotation so we may compare freight pricing from a variety of freight vendors. Simply Contact Us to Request A Quote, and provide us as much information as you can.
Collect Freight: We can always ship products billed collect to your freight account via your preferred vendor for truckload, LTL (less-than-truckload), and/or UPS/Fed-X Freight services. If you wish to make an online order, but ship collect to your account number, you will need to Contact Us so we can call you to take your order over the phone.
Residential Deliveries: When shipping to a residential address, freight carriers will often add $75.00's to the cost (even more if you require a truck with a lift gate.) Therefore, we will often quote freight to a local terminal. You will then need to pick up the material yourself. If you prefer to take delivery at a residence, just let us know this when you Request A Quote.
Returns: Due to the high cost of shipping heavy items, it can be very cost prohibitive to return items. We therefore require you to call us for a Return Authorization Number. We will then provide instructions on where to ship the media back to. We have shipping points around the country, so do not assume the material gets shipped back to us in Colorado. Only items purchased within the past 30 days can be returned. You will be responsible for all shipping costs back to us, unless we accidentally shipped you the wrong product. Please Note: Very fine particle sized products, such as HBN powder, cannot be returned once opened, due to their hygroscopic nature.
Shipping Times: Shipping times vary depending on the product being ordered. If your order is urgent, call us before placing an order online. Some of our shipping points are not capable of shipping next day due to ISO Quality Control procedures (3 business day lead time), so contact us if your order is urgent.
